Onboarding
Interactive Customer Portal
Customer Usage Metrics & Analytics
a. 1 hr/week (implementation)
b. 1 hr/month (ongoing)
a. 1.5 hr/week (implementation)
b. 1..5 hr/month (ongoing)
a. 2 hr/week (implementation)
b. 2 hr/month (ongoing)
Customer Success Team Meetings
Executive Meetings
a. User Manual
b. In-App Tutorials
c. Business hrs (PST) via email
d. Response time for support requests: 2-3 business days
a. User Manual
b. In-App Tutorials
c. Business hrs (PST) via email
d. Response time for support requests: 1-2 business days
e. Dedicated support sessions:
2 hrs
a. User Manual
b. In-App Tutorials
c. Business hrs (PST) via email
d. Response time for support requests: 1 business days
e. Dedicated support
sessions: 4 hrs
Software Support
Boundary Definition (business hierarchy)
Business Structure setup and configuration
Protocol methodology definition, mapping, and emission source classification (scopes 1 and 2)
Basic Analytics
a. Data collected through templates
a. Data collected through templates
b. Guidance on data treatment
a. Data collected through templates
b. Guidance on data treatment
с. Raw data intake & treatment
Data Intake Support
Historical data input
a. 1 Leader Training session
b. 1 Team Onboarding session
a. 1 Leader Training session
b. 2 Team Onboarding sessions
a. .2 Leader Training sessions
b. 2 Team Onboarding sessions
Ondboarding
Historical data valuation and auditing
Main Metric definition (intensity values)
Audit emission factors (existing, and propose consistency across business units)
Scope 3 emission source and activity data mapping
Default Baseline Projections (Base year)
Basic Analytics
a. 1 Leader Training session
b. 1 Team Onboarding session
a. 1 Leader Training session
b. 2 Team Onboarding sessions
a. .2 Leader Training sessions
b. 2 Team Onboarding sessions
Ondboarding
Configure baselines with available parameters in the system (historical data average, base year, or custom numbers provided by the customer)
Define Baselines using sector based parameters
Identify and propose projected emission factors
Use different parameters to set up multiple scenarios (Optimistic, Neutral, Pessimistic)
Mitigation Project data treatement and input
a. Data collected through templates
b. Guidance on data treatment
a. Data collected through templates
b. Guidance on data treatment
с. Raw data intake & treatment
Data Intake Support
a. 1 Leader Training session
b. 1 Team Onboarding session
a. 1 Leader Training session
b. 2 Team Onboarding sessions
a. 2 Leader Training session
b. 2 Team Onboarding sessions
Ondboarding
Sector/Industry based mitigation project creation (based on available public data)
Operational, environmental and financial data processing (data provided by the customer)
Define correlation between mitigation projects, baselines and GHG inventories
Quality Assessment
Guidelines on ICP Scenario definition
a. 1 Leader Training session
b. 1 Team Onboarding session
a. 1 Leader Training session
b. 2 Team Onboarding sessions
a. 2 Leader Training session
b. 2 Team Onboarding sessions
Ondboarding
Create Scenarios for ICP Projects
Define best pricing approach to be implemented (implicit price, shadow price, internal carbon fee)
Define best pricing approach to be implemented (implicit price, shadow price, internal carbon fee)
Develop allocation method for 1 customer's product (from key suppliers only)*
a. 1 Leader Training session
b. 1 Team Onboarding session
a. 1 Leader Training session
b. 2 Team Onboarding sessions
a. 2 Leader Training session
b. 2 Team Onboarding sessions
Ondboarding